These terms apply to MOTs booked through this website and carried out at Madeley Testing Station (Severn Valley Motorsport Ltd, company number 11269161), The Mill, Heath Hill, Dawley, Telford TF4 2JX. For servicing and repairs, see Madeley Testing Station's full terms.
Prices and extra work
The MOT price is the price you pay. All prices are in pounds sterling (GBP), and MOT fees have no VAT. Every MOT fee is at or below the maximum fee DVSA allows (see MOT prices). If your vehicle fails or we find something else that needs doing, we give you a price before any work starts, and only carry it out with your agreement. Other prices include VAT unless shown as "+ VAT".
Free retest
If we carry out the repairs, or you bring the vehicle back within 10 working days, the retest is free. See free MOT retest.
Payment
Payment is due when the work is completed. Vehicles are released once the bill has been paid. We accept Visa, Mastercard, Maestro, Apple Pay, Google Pay and bank transfer. We don't accept American Express.
Cancellations and refunds
Bookings paid online. If you pay for your MOT when you book, you can cancel or move it free of charge up to 24 hours before your appointment, and we'll refund you in full to the card you paid with. Refunds usually reach your account within 3 to 5 working days.
Late cancellations and no-shows. If you cancel less than 24 hours before, or don't arrive, we may keep the payment, because we can't offer the slot to anyone else at short notice. We'll always try to move you to another slot instead.
Work you've approved. Once work has started, you pay for the work done and the parts fitted or ordered for your vehicle.
How to cancel. Call 01952 588005 or email info@madeleytestingstation.co.uk.
Our guarantee
Parts we supply and fit, and our labour, are guaranteed for 12 months or 12,000 miles, whichever comes first.
Collecting your vehicle and storage
Please collect your vehicle once we tell you it's ready. Vehicles left on site for more than 7 days without our agreement, or abandoned, will be charged storage at £25 a week. If you need us to keep your vehicle for longer, ask us first: we agree storage case by case, at our discretion.
Vehicles left on site
Vehicles and their contents are left on our site at the owner's risk. Our car park is open to customers and visitors, and we can't accept responsibility for damage caused there by other people, or for items left in vehicles. This does not affect our responsibility for any damage caused by our own negligence.
If something's not right
Please tell us first, by phone or email, and we'll do our best to put it right. We're a member of Trust My Garage, which follows a Trading Standards approved code. If we can't settle a complaint between us, you can take it to the National Conciliation Service, Trust My Garage's independent dispute resolution service, at nationalconciliationservice.co.uk.
Your rights
These terms do not affect your statutory rights under the Consumer Rights Act 2015.